Terms & Conditions

Australian Delivery

Free Express Post on orders over $100
Express Post is $12.50 (next day metro) - traceable  *some states may require an additional day (WA, NT, SA and TAS)
Regular Post is $9 - Allow 3- 5 days
Free Pick up from our Sydney Warehouse (most products-please call ahead to confirm if your order is ready)
Gift wrapping can be added to any shipping rate for only $5.

Delivery times will vary from area to area. All credit card+ Paypal payments clients will receive items within the next 1-3 working day via Australia post or DHL depending on shipping method selected above. Orders are generally processed the day they are ordered. For all other payment methods we will dispatch the item as soon as we have confirmation of your payment. Most areas will receive the item within 5 working days. 
This excludes  custom made products as per product descriptions. Check product descriptions for lead times.
If an order is urgent, we can arrange a courier at you own cost or drop in to our ware house at D8 101 Rookwood Rd Yagoona NSW 2199 - call before leaving on  1300 851 412.
Please review product lead times as they do vary.  
We are based in Sydney and can drop items off if it's an emergency. Alternatively we can arrange a courier at you own cost. 

Note: Express post shipping cut off 4pm. 

Parcel Tracking 

If you have selected express post you can track your parcel on the following link;
http://www.auspost.com.au/track/ or call 13 11 18 for Australia Post. 
If your package is being sent Internationally you can track your parcel on the following link;
www.dhl.com.au or call 13 14 06 for DHL.

 

International Shipping via DHL

NZ Air Express is $15 AUD
USA Air Express is $25 AUD
UK Air Express is $25 AUD
Canada Air Express is $25 AUD
Singapore and Hong Kong Air Express is $25 AUD
We suggest if ordering from the listed destination countries to order a couple of products to amortize shipping costs.
Sorry but we are currently not shipping to any other countries outside Australia, USA, UK, NZ, Canada, Singapore and Hong Kong in China.

Payment Methods We Accept

Ties'n'Cuffs currently accepts Visa, Mastercard, American Express, Dinners Club, Direct Deposit, Money Orders, Bank Cheque, and Paypal Payments- we even take orders over the phone and via fax. (For bank cheque or money order payments please attach a print out of the confirmation email to your letter so that we can recognise who is making the payment.) Note: we do not surcharge on credit card payments on retail orders.
For all direct deposits, you must enter the order number or surname as a reference for your bank transfer. Otherwise we cannot track your funds sent to our account and no order will be processed. If you can't put a reference please email us at info@tiesncuffs.com.au and let us know when and how you paid.
Address for sending Money Order and Bank Cheques is: 
Ties 'n' Cuffs
PO BOX 5146
Chullora NSW 2190

Payments over the phone -  1300 851 412

If you would prefer not to pay with your credit card online, then please is the perfect option for you. A Ties'n'Cuffs customer service representative will then call you to request your credit card details and complete your order over the phone. Please note this will incur a 1.95% surcharge. 

Loss of product

All products we ship have a traceable tracking code. Ties and Cuffs accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so. 

In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office.

Gift Wrapping

Gift Wrapping is available at an extra cost of $5 on any order placed. This can be added at checkout when choosing a shipping option.

The cost of Gift wrapping is combined with shipping.

We'll gift wrap your items and include a note with your personal message, once you choose you shipping option plus gift wrapping, please add your personal message in the additional information section of your checkout page.

  • Please note however, we are unable to divide the items up. Only one gift note is available per order.
  • We cannot ship to multiple addresses. 

Returns & Refunds

Ties 'n' Cuffs is Australia's leading online men's accessories company and customer satisfaction is our number one priority. This is reflected in our returns policy so you can shop with confidence and know that we can offer you exchange, repairs and refunds for faulty products. If you simply changed your mind regarding your product, Ties'n'Cuffs is happy to exchange the product for you providing the product is returned to us in its original condition and undamaged, including the outer packaging within 14 days of purchase. We will not refund you any cost in sending us back the returned goods and you will need to pay for return shipping from Ties'n'Cuffs back to you for exchanged products. We do not refund for change of mind purchases, sale items or on any custom made or personalised products. If the product is faulty we will refund you for regular shipping back to us if you include the receipt in your package. We do not accept returns for briefs/trunks or boxers due to hygiene reasons. All returned goods must be returned with a completed return application form which you can find below.

All goods should be returned to the following address:
Ties 'n' Cuffs
PO BOX 5146
Chullora
NSW 2190

You must include a completed returns form which can be downloaded by clicking here. 

If you have any queries please call us on  1300 851 412 or email lisa@tiesncuffs.com.au 

Warranty 

All products have 3 months from date of sale. As you can understand we can not control the amount of use our products will have once purchased. No refunds will be made for incorrect choice. All our products are the 100% Genuine name articles. We are 100% satisfied with our quality procedures that we will REFUND your money completely if you are not 100% satisfied with the authenticity of the product. Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate.

Colour Recommendations. 

Products that have recommended suggestions are only there to assist as a guide. We do not guarantee that colours will be an exact match. 


Promo Codes/Discounts and affiliate sales. 

Please be aware that we will not honour points or affiliate commissions if a one of our promo codes has been used on checkout. 

Promo codes are only available for use on our retail products – NOT custom made or wholesale orders. 
Promotional codes and discounts are a great way to make a saving on your Ties'n'cuffs products. Promo codes and discounts run frequently on our website, however please note that only one promotional code or discount code can be used at a time. Please make sure you get the most out of our discounts by choosing the one with the highest saving. 

Customer Service Policy 

Ties'n'Cuffs is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Security Policy 

When purchasing from Ties'n'Cuffs, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 

More Information 

Ties'n'Cuffs is an Australian based and owned business. We operate out of Sydney Australia. All currency is in Australian Dollars AUD. All content and visual artwork is Copyright by Ties'n'Cuffs. Copyright 2015 Ties'n'Cuffs. All Rights Reserved. Ties'n'Cuffs. Is a registered trademark of Red Curry Pty Ltd. Tiesncuffs.com.au is a TSN Group Pty Ltd company. ABN 56 606 451 003.