Delivery

Delivery in Australia is FREE. Delivery times will vary from area to area. All Credit card payments within Australia will receive items within the next 3 working day via Regular post. Orders are generally processed the day they are ordered. For all other payment methods we will dispatch the item via Regular post within 24 hours of confirmation of your payment. Most areas will receive the item within 5 working days.

This excludes all personalised and custom made products as per product descriptions. (5 days for engraved items and 3 to 4 weeks for custom made) Please check product descriptions for lead times on delivery.

You also have the option to upgrade your shipping to Registered Post for $5 or Express post for $10.

Please email us at info@tiesncuffs.com.au or call us on 1300 851 412. We are based in Sydney and can drop items off if it's an emergency. Alternatively we can arrange a courier at you own cost.

PLEASE CONTACT US DIRECT FOR BULK POSTAGE !

Worldwide Shipping

We can deliver to pretty much address in the world. The cost is calculated when you place your order online and is based on the weight and size of the package. Delivery times will vary from country to county, however please allow enough time as we are based in Sydney Australia. Generally international shipping can take up to 15 days. We do not guarantee shipping delivery times. We might also need additional information in order to fulfill your order. This might be a copy of a driver's license or a photocopy of the back of the credit card. This process is in place to protect you the card holder. We hope you understand this measure.

If you place an order on our site you accept the above terms.

Payment Methods We Accept

Ties'n'Cuffs currently accepts Visa, Mastercard, American Express, Dinners Club, Direct Deposit, Money Orders, Bank Cheque, Paypal Payment and we even take orders over the phone and via fax. (For bank cheque or money order payments please attach a print out of the confirmation email to your letter so that we can recognise who is making the payment.) Note: we do not surcharge on credit card payments.

For all direct deposits, our bank account details are as below:

Bank Deposit:
St George Bank
Name: Ties'n'Cuffs
BSB: 112879
Account: 029017691

You must enter the order number or surname as a reference for your bank transfer. Otherwise we cannot track your funds sent to our account and no order will be processed. If you cant put a reference please email us at info@tiesncuffs.com.au and let us know when and how you paid.

Address for sending Money Order and Bank Cheques is:

Ties 'n' Cuffs
PO Box 278
Haymarket NSW 1240

Payments over the phone - 1300 851 412

If you would prefer not to pay with your credit card online, then "Call me please" is the perfect option for you. Simple select this option on checkout and then complete the "Special instructions box" remembering to add your phone number and a suitable date and time that we can call you back. A Ties'n'Cuffs customer service representative will then call you to request your credit card details and complete your order over the phone.

Payments via fax - 1300 851 413

If you wish to pay using your credit card but would prefer not to transact online, we offer you the option to "Fax my details". Simply select this option on and continue to check out page. Remember to print off our tax invoice and hand write you name and credit card details on it and fax to 1300 851 413 for Australian orders and + 61 2 8915 1564 for all international orders.

Ties and Cuffs accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so.

In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office.

You do have the option to ship via Registered Post and even Express post so all packages are traceable.

Returns & Refunds

If you are not completely satisfied with the manufacturing quality of your product, Ties'n'Cuffs is happy to refund your money, providing the product is returned to us in its original condition and undamaged, including the outer packaging. We will not refund you back any cost in sending us back the returned goods. We will not provide a refund for incorrect product choices or changes in tastes of the product at time of ordering.

We do not refund or exchange on any custom made or personalised products. So please choose carefully. We do not refund or exchange any sale items.

Warranty

No refunds will be made for incorrect choice. All our products are the 100% Genuine name articles. We are 100% satisfied with our quality procedures that we will REFUND your money completely if you are not 100% satisfied with the authenticity of the product. Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate.

More Information

Ties'n'Cuffs is an Australian based and owned business. We operate out of Sydney Australia. All currency is in Australian Dollars AUD. All content and visual artwork is Copyright by Ties'n'Cuffs. Copyright © 2007 Ties'n'Cuffs. All Rights Reserved. Ties'n'Cuffs. is a registered trademark of Gidkid Pty Ltd