Frequently Asked Questions
England: +44 020 8123 7719
Singapore & Hong Kong: +852 8191 1105
United States: +1 424 288 7001
GST is included in our prices.
Check your inbox or junk mail for a tax invoice or contact us via phone 1300 851 412 or email us at email@example.com
How can I view my past purchases?
No, only 1 promo code can be used at a time. Please use the code with the highest discount offering offering to get the best saving on your purchase.
Ties'n'Cuffs currently accepts Visa, Mastercard, American Express, Dinners Club, Direct Deposit, Money Orders, Bank Cheque, Paypal Payment and we even take orders over the phone and via fax.
Enter your email address at on the login page and then click on Forgotton password? Your password will be sent to your email address.
If you are not completely satisfied with the manufacturing quality of your product, Ties'n'Cuffs is happy to refund your money, providing the product is returned to us in its original condition and undamaged, including the outer packaging 30 days from purchase. We will not refund you back any cost in sending us back the returned goods. No refunds will be made for sale or personalised products.
We do not refund or exchange on any custom made or personalised products, and we do not refund or exchange any sale items.
Online shopping is rapidly becoming a worldwide choice for convenient shopping. All credit card transactions are completed via Paypal hosted gateway. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected with the best encryption software in the industry - SSL 128-bit encryption (Secure Socket Layers). Once your transaction has been completed in this secure environment, your credit card details are not stored. This is why even if we recognise you during your next visit, you will have to fill in your credit card details again.
Ties'n'Cuffs, part of www.theshopppingnetwork.com.au is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
You may, from time to time, receive information from us about new products and special offers we think you'll like. We won't share your email address with other companies. If you'd like to opt out of receiving future emails from Ties'n'Cuffs, follow the procedure outlined in the Opt-out section of the email.
Yes we do.
This excludes custom made products as per product descriptions. Check product descriptions for lead times.
If an order is urgent, we can arrange a courier at you own cost or drop in to our ware house at D8 101 Rookwood Rd Yagoona NSW 2199 - call before leaving on 1300 851 412.
Note: Express post shipping cut off 4pm.
International Shipping via DHL
You will be notified via email of your shipping code as soon as item is shipped.
There is no additional charge for products on backorder. We will notify you when it is back in stock.
You can log into our site with your username and pw and check status of your order. If you have order as a guest please feel free to call us for an update on your order 1300 851 412.
Faulty products are covered for 3 months . No refunds will be made for incorrect choice. All our products are the 100% genuine name articles. We are 100% satisfied with our quality that we will refund your money completely if you are not 100% satisfied with the authenticity of the product.
For technical support, please email firstname.lastname@example.org
Your email address is required to email you your invoice and order status. It is also used to contact you about the services on our site for which you have expressed interest.
This is optional, but is encouraged so that we have another means of contacting you regarding an order.
Ties'n'Cuffs accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so.