FAQ

Frequently Asked Questions

 
How long have you been in business?
We started our business in 2004 and have serviced over 50,000 Australia customers and businesses.
How many staff do you have?
We have 7 full time staff.

What country are you located in?
We are located in Sydney, Australia - Our office/warehouse is located at D8 101 Rookwood Rd Yagoona NSW 2199


Is your warehouse open to the public?
Yes it is - please call before heading in to make sure we have what you are after on site. 
What are your business hours?
We are open from 8am to 5pm Monday to Friday - we are open by appointment on weekends  - please call Andrew 0410 007 200.


Can we call your company?
Yes you can call us at any reasonable time on 1300 851 412 or 0410 007 200 including weekends. (Australia)
Our international phone numbers are:
New Zealand +64 3669 0664
England: +44 020 8123 7719
Singapore & Hong Kong: +852 8191 1105
United States: +1 424 288 7001
Do you charge sales tax? 
GST is included in our prices. 

 
I do not know if my payment has been accepted, what do I do? 
Check your inbox or junk mail for a tax invoice or contact us via phone  1300 851 412 or email us at info@tiesncuffs.com.au

 

How can I view my past purchases? 

You can log in and see old orders since 15th of July 2012.
Can I use more than one promotional code at a time? 
No, only 1 promo code can be used at a time. Please use the code with the highest discount offering offering to get the best saving on your purchase. 

 
What forms of payment do you accept? 
Ties'n'Cuffs currently accepts Visa, Mastercard, American Express, Dinners Club, Direct Deposit, Money Orders, Bank Cheque, Paypal Payment and we even take orders over the phone and via fax. 

 
I forgot my password, what do I do? 
Enter your email address at on the login page and then click on Forgotton password? Your password will be sent to your email address. 

 
What is your returns policy? 
If you are not completely satisfied with the manufacturing quality of your product, Ties'n'Cuffs is happy to refund your money, providing the product is returned to us in its original condition and undamaged, including the outer packaging 30 days from purchase. We will not refund you back any cost in sending us back the returned goods. No refunds will be made for sale or personalised products. 

We do not refund or exchange on any custom made or personalised products, and we do not refund or exchange any sale items. 

 
Is it safe to order online? 
Online shopping is rapidly becoming a worldwide choice for convenient shopping. All credit card transactions are completed via Paypal hosted gateway. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected with the best encryption software in the industry - SSL 128-bit encryption (Secure Socket Layers). Once your transaction has been completed in this secure environment, your credit card details are not stored. This is why even if we recognise you during your next visit, you will have to fill in your credit card details again. 

 
What is your privacy policy? 
Ties'n'Cuffs, part of www.theshopppingnetwork.com.au is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. 

You may, from time to time, receive information from us about new products and special offers we think you'll like. We won't share your email address with other companies. If you'd like to opt out of receiving future emails from Ties'n'Cuffs, follow the procedure outlined in the Opt-out section of the email. 

 
Do you ship to military addresses? 
Yes we do. 

 
What are your shipping options and fees? 
Regular Post is FREE (3-5 Business days) - traceable.
Express Post is $5 (next day metro) - traceable  *some states may require an additional day (WA, NT, SA and TAS)
Want it Now Sydney Metro is $9.95 - $39.95 (same day Sydney Metro) - traceable
FREE Express Post shipping for all orders over $100 -  traceable
Free Pick up from our Sydney Warehouse (most products-please call ahead to confirm if your order is ready)
Gift wrapping can be added to any shipping rate for only $5.

Delivery times will vary from area to area. All credit card+ Paypal payments clients will receive items within the next 1-3 working day via Australia post or DHL depending on shipping method selected above. Orders are generally processed the day they are ordered. For all other payment methods we will dispatch the item as soon as we have confirmation of your payment. Most areas will receive the item within 5 working days. 

This excludes  custom made products as per product descriptions. Check product descriptions for lead times.
If an order is urgent, we can arrange a courier at you own cost or drop in to our ware house at D8 101 Rookwood Rd Yagoona NSW 2199 - call before leaving on 1300 851 412.

Note: Express post shipping cut off 4pm.
 
Can I place an international order? 

International Shipping via DHL

NZ Air Express is $15 AUD
USA Air Express is $25 AUD
UK Air Express is $25 AUD
Canada Air Express is $25 AUD
Singapore and Hong Kong Air Express is $25 AUD
We suggest if ordering from the listed destination countries to order a couple of products to amortize shipping costs.
Sorry but we are currently not shipping to any other countries outside Australia, USA, UK, NZ, Canada, Singapore and Hong Kong in China.

 
How can I find out when I will receive my order once I have placed it? 
You will be notified via email of your shipping code as soon as item is shipped. 

 
The product I ordered is on backorder. Is there an additional charge? 
There is no additional charge for products on backorder. We will notify you when it is back in stock.

 
Can I check the status of my order? 
You can log into our site with your username and pw and check status of your order. If you have order as a guest please feel free to call us for an update on your order 1300 851 412.

 
What is your warranty? 
Faulty products are covered for 3 months . No refunds will be made for incorrect choice. All our products are the 100% genuine name articles. We are 100% satisfied with our quality that we will refund your money completely if you are not 100% satisfied with the authenticity of the product. 

 
How can I get technical support? 
For technical support, please email info@tiesncuffs.com.au

 
Why do I need to provide my email address? 
Your email address is required to email you your invoice and order status. It is also used to contact you about the services on our site for which you have expressed interest. 

 
Why do I need to leave my phone number? 
This is optional, but is encouraged so that we have another means of contacting you regarding an order. 

 
What are the Terms and conditions of purchases from this site? 
Ties'n'Cuffs accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so. 

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