Personalised Cufflinks Collection | Ties n' Cuffs

Frequently Asked Questions

Find answers to the most common questions about our products.

Company

Orders

Company

How long have you been in business?

We have been in business for over 20 years. The company started in 2004.

What country are you located in?

We are located in Sydney, Australia - Our office/warehouse is located at
Level 1, 5 George St North Strathfield NSW 2137

What are your business hours?

We are open from 8:30am to 5pm Monday to Friday. We are open by appointment on weekends - please call Andrew at 0410 007 200.

Can we call your company?

Yes, you can call us at any reasonable time on 1300 851 412 or 0410 007 200 including weekends (Australia).

Orders

Do you offer bulk or corporate orders?

Yes. Many of our products are ideal for corporate gifts, team merchandise, events, and promotional items. Please contact us if you require larger quantities or assistance with custom designs.

Do I get a preview of my custom design before ordering?

Absolutely. You’ll receive a free artwork proof to review before we proceed. We’ll tweak it as many times as needed until it’s exactly your vibe, at no extra cost.

How long until I get the first proof?

Typically within 24-48 hours after you submit your inquiry. If we’re over the 48‑hour mark, we’ll escalate it to make sure you don’t miss a beat.

Can I make changes to the artwork proof?

Absolutely! We welcome unlimited revisions, for free, until the design perfectly matches your vision.

Does the order need to be paid upfront?

Ideally, yes – we prefer full payment upfront to ensure everything flows smoothly. That secures your spot, lets us prioritise your project, and keeps things moving.

That said, if your company needs different payment terms, absolutely let’s talk. We’re open to finding a setup that works for both sides.

Custom Quote Products

Personalised Products