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Frequently Asked Questions

Got questions? You’ll find the answers to the ones I’m asked most often right here.

Frequently Asked Questions

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Company
Shipping
Orders
Company

How long have you been in business?

We have been in business for over 20 years. The company started in 2004.

What country are you located in?

We are located in Sydney, Australia - Our office/warehouse is located at
Level 1, 5 George St North Strathfield NSW 2137

What are your business hours?

We are open from 8.30am to 5pm Monday to Friday - we are open by appointment on weekends - please call Andrew 0410 007 200.

Can we call your company?

Yes you can call us at any reasonable time on 1300 851 412or 0410 007 200 including weekends. (Australia)

Shipping

Is your warehouse open to the public?

Yes it is - please call before heading in to make sure we have what you are after on site.

Do you ship internationally?

Yes. We ship across Australia and to customers internationally.

Orders

Do you charge sales tax?

GST is included in our prices.

I do not know if my payment has been accepted, what do I do?

Check your inbox or junk mail for a tax invoice or contact us via phone 1300 851 412 or email us at info@tiesncuffs.com.au

Can I modify my order after placing it?

If your order has not yet entered production, we may be able to make changes. Please contact us as soon as possible so we can assist you.

Do you offer bulk or corporate orders?

Yes. Many of our products are ideal for corporate gifts, team merchandise, events, and promotional items. Please contact us if you require larger quantities or assistance with custom designs.