Velvet Pouch

Ties 'n' Cuffs is Australia's leading online men's accessories company and customer satisfaction is our number one priority. This is reflected in our returns policy so you can shop with confidence and know that we can offer you exchange, repairs and refunds for faulty products. 

We now offer free 30 Day returns - no question's ask. Please return in original packaging for a full refund or exchange.

Please note: There are no returns on personalised items unless goods are faulty. They are covered under warranty for 12 months.

If you simply changed your mind regarding your product, Ties'n'Cuffs is happy to exchange the product for you providing the product is returned to us in its original condition and undamaged, including the outer packaging within 30 days of purchase.

We will not refund you any cost in sending us back the returned goods and you will need to pay for return shipping from Ties'n'Cuffs back to you for exchanged products.

We do not refund for sale items or on any custom made or personalised products. If the product is faulty we will refund you for regular shipping back to us if you include the receipt in your package.

We do not accept returns for briefs/trunks or boxers due to hygiene reasons. All returned goods must be returned with a completed return application form which you can find below.

All goods should be returned to the following address:

Ties'N'Cuffs
PO BOX 3304
North Strathfield
NSW 2137

You must include a completed returns form which can be downloaded by clicking here

Once a return has been approved, refund will be issued via the same payment method that was used to purchase the product.  It will take roughly 3-5 business days for the refund to be credited back into your account.

If you have any queries please call us on 1300 851 412 or email lisa@tiesncuffs.com.au